SMC FAQs

How do I make an appointment?

We have a new system for contacting the Student Medical Centre – for booking an appointment or for any other query. It is a simple online form which takes a few moments to fill out. We will get back to you within 1 working day. Most of the time this means you’ll get a response the same day. If it’s urgent we will get back to you as quickly as we can.

For more information click here INFORMATION ON NEW APPOINTMENT SYSTEM

To request an appointment, ask for your results or for any administrative query click here to begin NEW APPOINTMENT SYSTEM

If you don’t have access to the internet, or would be unable to use the form for another reason, you can contact us on 020 8788 0686 . You can also call for anything that is too urgent to wait up to 1 working day.

Alternatively, appointments can be booked online through the Patient Access app - please ask at reception for registration information for online services.

Nurses based in our practice treat patients for a wide range of common conditions including minor illness such as coughs, colds, throat and ear infections, contraception and sexual health, and travel health information and immunisations.

Who do I see?

Please see Services & Clinics page for an outline of who to see.

I've really hurt myself - where do I go?

If you have lost consciousness, have a laceration that is very deep or will not stop bleeding or think you may have broken a bone, please go to the nearest A&E department. (Kingston Hospital, St George's and Chelsea and Westminster are our nearest hospitals with an A&E department). 

I'm unwell and it's the evening or weekend...what do I do?

Call NHS 111 for advice - they are also able to book out of hours GP appointments for you if you need to be seen.

Get advice from any of the local pharmacies - ASDA Roehampton has an instore pharmacy that is open over the weekend.

If you have a UTI or a minor injury, visit a walk-in centre (either at Parson's Green, or behind Clapham Junction Rail Station).

If you are having a mental health crisis and you are worried you will not be able to keep yourself safe, please go to your nearest A&E, or call NHS 111 for advice. Please find contact numbers below for other support available.

 Call helpline Samaritans 116 123 (UK)     Papyrus 0800 0684141

The Mix crisis messenger provides free 24/7 crisis support across UK. If you aged 25 or under, text THEMIX to 85258 

VICTIM SUPPORTLINE: 08 08 16 89 111

NIGHT-LINE: 020 7631 0101 (6pm – 8am) 

I need a dentist as I have toothache...where do I go?

You will need to register with a local dentist as they are separate from GP practices.

To find a local dentist, please click here

If you are in pain and have not registered with a dentist, please call NHS 111 for assistance.