You can arrange a consultation by contacting us online, calling reception or on the NHS APP.


We offer:

Telephone consultations -A clinician will call you in a given time window

Online consultations -The clinician can text you in response to your query 

Video consultations -A clinician with send you a link to join them for a video consultation

Face to Face consultations -A clinician will see you at the surgery if there is a clinical need. If a face to face consultation is your preference, we will try to accommodate this within the restrictions in place to reduce the spread of COVID 19 infection.

Please make your preference clear when submitting the online form

There is one simple form to fill out and we will get back to you in 1 working day. Click here to begin. 

Please note that due to clinical safety, the ONLINE SERVICE is open 8am - 6pm MONDAY TO THURSDAY and 8am – 3pm on a FRIDAY.

If your enquiry is urgent, please call outside of these times

Please make sure you are a patient of Putneymead Group Medical Practice before submitting your MEDICAL QUERY.

Performance and Efficiency since January 2022

DIRECT BOOKING THROUGH APP  (Patient Access) This is available for non- GP appointments:

♦ Blood tests  ♦ Cervical smears ♦ Counselling

How do I download the App?  PATIENT ACCESS 


Call 020 8788 0686 if your problem urgent or you are unable to complete the online form. Please be aware that we have a high volume of calls. Using the online form, if you are able means that the phonelines are available for those in most need or those unable to access to digital technology.


There are many conditions that may not require contact with a clinician, here is some information on common conditions that can help you manage your symptoms: 

Common Cold  Sore Throat Hay fever  Conjunctivitis  Coronavirus 

Click here to learn more about the new system