Opening Times | Patient Access | Contact Us
CQC Rating Good
GP appointment? Don't need it? Cancel it!
We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.
How to Cancel an Appointment
Automated appointment reminders are sent 24 hours before. You can cancel your appointment by simply replying back to the appointment reminder using the word CANCEL, which immediately frees it up for others to book. You can also cancel your appointment by submitting a message through our new ONLINE FORM. Please give at least one working day's notice, otherwise it is better to call so we can ensure the appointment is made available to someone else.
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.
ONLINE CONTACT SYSTEM
- New Phone System
- PUTNEYMEAD TOTAL TRIAGE
- Appointment booking system
- Make Requests using the NHS App
- Who to see?
- What days of the week do clinicians have regular clinics?
- What information do patients submit?
- Performance and Efficiency
- How to send your GP a photo
- Have a Video Consultation with your GP
- My GP has Sent me a document via text
- My GP has asked me to respond to a text/send them a photo
- Patient Access
- NHS App (Full Record Access)
- Home Visits
- Keep it or Cancel it
- Practice Information
- Repeat Prescription
- FAQs.
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