Downloading the NHS App on a mobile device:

  1. Open the App Store or Play Store.
  2. Search for ‘NHS App’ and select install.
  3. After installing, select the app to open it.

nhs app


Registering onto the NHS App on a mobile device:

  1. Enter your email address and select ‘Continue’.
  2. Select ‘Continue’ to set up a new NHS login.
  3. To create an account you will need to know your NHS number or name, date of birth and postcode. Select ‘Continue’ if you know this information.
  4. Create a password and select ‘Continue’.
  5. A code will be sent to your email address to confirm who you are.
  6. Enter your mobile number. You will be sent a security number via text to confirm your mobile number.
  7. Once your registration is complete, you will be asked if you are happy to share your details from your GP Surgery with the NHS App – choose ‘Yes’ or ‘No’ and select ‘Continue’.
  8. Then you are asked to agree to the NHS terms of use, privacy policy and cookie policy (the cookie policy is optional).

Logging in

Logging into the NHS App on a mobile device:

  1. Enter your email address and select ‘Continue’ 
  2. Enter your password.



If you don’t have access to a computer or smartphone and have been fully vaccinated, you can call 119 for a copy of the NHS COVID Pass letter.

It can take up to 5 working days for your letter to reach you.

If you have any further questions visit or call 119.



  • the NHS App is FREE
  • the NHS COVID Pass is FREE
  • the NHS will NEVER ask for payment or any financial details
  • the NHS will NEVER issue fines or penalties relating to your NHS COVID Pass



Free lateral flow tests are available from most pharmacies or by ordering through the GOV.UK website.

You can also report a COVID-19 lateral flow test result on the GOV.UK website or by calling the phone number on the test kit instructions.


If you have not yet had your vaccine you can book by visiting the NHS website or call 119 to book an appointment near you.

Further information

NHS App help and support(external link, opens in a new tab)

Everything you need to know about using the NHS App.

About the NHS App(external link, opens in a new tab)

An overview of functions and services available through the NHS App

Demonstrating your COVID-19 vaccination status(external link, opens in a new tab)

How to get the NHS COVID Pass and demonstrate your coronavirus (COVID-19) status when travelling abroad and domestically at events and venues in England.