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Patient Access Help / FAQ's
This page provides help with the common questions about Patient Access.
(Links directly to Patient Access Support)
Registration:
Find out how Patient Access works and how you can register.
Signing In:
Signing in for the first time or having trouble logging in.
Signing in Guides Trouble Signing in
Appointments:
Booking new or managing already booked appointments.
Repeat Medications:
Request repeat medication or managing existing requests.
Medical Records:
View and share your medical record.
My Account:
Manage your account, change contact and personal details or change your password.
Proxy:
Manage an account on behalf of another patient or relative.
Memorable Word:
For additional measure to keep your account safe.
As you may or may not know, our automatic emails regarding password resets, verifications and/or account deletions are being filtered out before they even reach the Junk and Spam inboxes. Below are the 2 links that we recommend patients to follow to make our emails from info@patientaccess.com always land in their main inbox. The 2 links will give instructions on how to add our email to a list known as "Safe Senders".
https://www.lifewire.com/hotmail-junk-versus-important-mail-1174252
https://kstate.service-now.com/kb_view.do?sysparm_article=KB11407
The email addresses to be added are - info@patientaccess.com and mail@updates.patientaccess.com
After doing this, please re-request the link. It should now arrive.