patient access logo

Patient Access Help / FAQ's

This page provides help with the common questions about Patient Access.

(Links directly to Patient Access Support)



Find out how Patient Access works and how you can register.

Registration Guides

Signing In:

Signing in for the first time or having trouble logging in.

Signing in Guides                                                                     Trouble Signing in


Booking new or managing already booked appointments.

Appointment Guides

Repeat Medications:

Request repeat medication or managing existing requests.

Repeat Medication Guides

Medical Records:

View and share your medical record.

Medical Record Guides

My Account:

Manage your account, change contact and personal details or change your password.

My Account Guides


Manage an account on behalf of another patient or relative.

Proxy Guides

Memorable Word:

For additional measure to keep your account safe.

As you may or may not know, our automatic emails regarding password resets, verifications and/or account deletions are being filtered out before they even reach the Junk and Spam inboxes. Below are the 2 links that we recommend patients to follow to make our emails from always land in their main inbox. The 2 links will give instructions on how to add our email to a list known as "Safe Senders".

The email addresses to be added are - and

After doing this, please re-request the link. It should now arrive.

Memorable Word