Patient Access Help / FAQ's

This page provides help with the common questions about Patient Access.

(Links directly to Patient Access Support)

Registration:

Find out how Patient Access works and how you can register.

Registration Guides

Signing In:

Signing in for the first time or having trouble logging in.

Signing in Guides                                                                     Trouble Signing in

Appointments:

Booking new or managing already booked appointments.

Appointment Guides

Repeat Medications:

Request repeat medication or managing existing requests.

Repeat Medication Guides

Medical Records:

View and share your medical record.

Medical Record Guides

My Account:

Manage your account, change contact and personal details or change your password.

My Account Guides

Proxy:

Manage an account on behalf of another patient or relative.

Proxy Guides

Memorable Word:

For additional measure to keep your account safe.

As you may or may not know, our automatic emails regarding password resets, verifications and/or account deletions are being filtered out before they even reach the Junk and Spam inboxes. Below are the 2 links that we recommend patients to follow to make our emails from info@patientaccess.com always land in their main inbox. The 2 links will give instructions on how to add our email to a list known as "Safe Senders".

https://www.lifewire.com/hotmail-junk-versus-important-mail-1174252
https://kstate.service-now.com/kb_view.do?sysparm_article=KB11407

The email addresses to be added are - info@patientaccess.com and mail@updates.patientaccess.com

After doing this, please re-request the link. It should now arrive.

Memorable Word