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Patient Access Help / FAQ's

This page provides help with the common questions about Patient Access.

(Links directly to Patient Access Support)



Find out how Patient Access works and how you can register.

Registration Guides

Signing In:

Signing in for the first time or having trouble logging in.

Signing in Guides                                              Trouble Signing in                


Booking new or managing already booked appointments.

Appointment Guides

Repeat Medications:

Request repeat medication or managing existing requests.

Repeat Medication Guides

Medical Records:

View and share your medical record.

Medical Record Guides

My Account:

Manage your account, change contact and personal details or change your password.

My Account Guides


Manage an account on behalf of another patient or relative.

Proxy Guide

 Two-Factor Authentication:

To ensure the highest level of security, Patient Access will now ask you to enter a 6 digit time-based passcode each time you sign-in, as well as your username and password. To access a passcode, you will need to install an authenticator app. 

Note: If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication code each time you sign-in.

Alternatively, if you are within England, you can use NHS Login to access your Patient Access account instead.  

Installing an authenticator app


Support Centre

patient access support centre