Patient Access Help / FAQ's
This page provides help with the common questions about Patient Access.
(Links directly to Patient Access Support)
Find out how Patient Access works and how you can register.
Signing in for the first time or having trouble logging in.
Booking new or managing already booked appointments.
Request repeat medication or managing existing requests.
View and share your medical record.
Manage your account, change contact and personal details or change your password.
Manage an account on behalf of another patient or relative.
For additional measure to keep your account safe.
As you may or may not know, our automatic emails regarding password resets, verifications and/or account deletions are being filtered out before they even reach the Junk and Spam inboxes. Below are the 2 links that we recommend patients to follow to make our emails from email@example.com always land in their main inbox. The 2 links will give instructions on how to add our email to a list known as "Safe Senders".
The email addresses to be added are - firstname.lastname@example.org and email@example.com
After doing this, please re-request the link. It should now arrive.