JOB TITLE:                               Medical Assistant

LOCATION:                              Putneymead group Medical Practice

HOURS OF WORK:                  37.5 hours per week

SALARY:                                    £12.75 per hour

ACCOUNTABLE TO:                Chief Operating Officer

Objective:

Work with a clinical team to support our cohort of patients with long term conditions. This will involve ensuring a smooth patient journey through the practice pathways, by:

• Effective and professional communication with our patient population through a variety of methods
• Collate patient conditions ensuring they can get the support required to manage their condition in the most efficient way
• Support the coordination of the patient journey by working closely with our multi-disciplinary team to determine the best route in the best interest of the patient

Key Attributes:

• It is essential that the post holder is able to demonstrate an ability to work autonomously as well as part of a team. 
• An ability to demonstrate initiative, empathy and problem-solving skills, along with strong communication and negotiation skills at all levels. 
• An ability to engage in a professional manner applicable to this role. 
• To provide support and integration with other colleagues and teams within the organisation to work collaboratively with different staff groups i.e. Physicians Associates / Clinical Pharmacist / Reception team and Management Leads.

Duties & responsibilities

1. Long term condition reviews
2. Booking patient appointment in line with their condition with the appropriate clinician
3. Communicating with patients effectively via phone, text messages and email  
4. Coding/Tagging clinical documents in clinical system
   1. Coding and attaching documents to patient records according to their type.
   2. Accurate data entry into patient records
   3. Alerting appropriate clinicians concerning actions stated within document
5. Coding/Workflow clinical documents
   1. reading through documents received and coding readings in patient records 
   2. reading through documents and alert/workflow to appropriate clinicians per GP actions stated in document
6. Monitoring and managing EMIS Amendments
   1. reading through amendment alerts and researching whether suggested amendment is correct
   2. Contacting patient, if need be, in confirming if suggested amendment is correct
7. Supporting with managing patient deduction process
   1. Supporting colleague in charge of conducting deduction process and mailing files of patient records a s appropriate
8. Support with coding Event Degrades in EMIS
9. Support with managing Integration failures and Integration Successful alerts within clinical system
10. Filing physical files or pulling physical files:
    1. Supporting with filing physical files
    2. Supporting with pulling physical files
11. Prescription Processing to include EPS
12. Any other duties deemed reasonable

Person Specification