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appointments Appointments


We offer both pre-booked face-to-face and telephone appointments. You can also register for online appointments which you can book at your convenience so long as there is a free slot available. Please ask reception about registering for online appointment booking if you are interested. 



**Please ensure we have an up-to-date contact information (home no, mobile no, email address etc.) at the time of booking to avoid any cases of miscommunication.


Up to 4 weeks in advance:

You can book appointments up to 4 weeks in advance as long as the sessions have been added to our system if you need to see a particular GP who has been involved with your care. Please explain this to reception when booking.

Please call us and cancel your appointment if you cannot attend. This will allow someone else to book the appoinment instead.


Routine and same day appointments

We have a number of advance-bookable appointments which can be booked at any time, so long as there are some slots available. We also have same-day appointments which are only bookable from 08:00am onwards on the same day. Therefore if all of the advance-bookable slots have been taken up for the next few days, there will still be some same-day appointments for you to book if you call up on the day. Alternatively, if you are registered for online booking, you can view the same GP appointment slots as our staff, 24/7, 365 (and 366 on leap years).

If there are absolutely no face-to-face appointments left for the entire day, you will still have the option to speak to a GP on the same day for advice. Please ask our reception team for a telephone appointment (this is with the Duty Doctor, assigned on a rota system), who will call you back within a certain time window and discuss your concerns. If the Duty Doctor speaks with you and decides that the matter cannot be dealt with over the phone, they can still make arrangements for you to be seen that day.


What are routine telephone appointments useful for?

Routine telephone consultations may be particularly useful if you are busy or work far away but need simple clinical advice or a follow-up with a particular doctor. 

You may ask to see or speak to a specific doctor but if they are not in, you may be asked to leave a message with reception or book a telephone consultation with that doctor on the day when they are back.


Doctor or nurse?

You can book a nurse appointment for minor illnesses and procedures e.g. cervical smear tests, dressings, stitch removal, ear syringing, family planning advice, general health & weight loss advice, child immunisations, travel vaccinations and urine sample testing.

You can book a GP appointment for other medical issues that you are not sure about and need help with.

Our reception team are not clinically trained, but in certain circumstances they may be able to offer advice whether you should see a GP or a nurse.

 
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